Customer Support Advisor (Remote, Hungarian Native, Shifts)

D-ploy; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Meal vouchers

Benefit card

Bonuses based on performance

Referral bonus program

Team events and wellness initiatives

Career growth opportunities

Job summary

D-ploy is seeking customer support specialists to engage with international clients via chat, email, and social media. You will deliver clear, friendly solutions and help improve our internal processes while working in a dynamic, multinational team.

Fluency in Hungarian (C2) and strong English skills (B2) are required. The role emphasizes great communication, problem-solving, and a positive, can-do attitude in a flexible, globally oriented environment.

Qualifications

• Fluent Hungarian (C2) and good English (B2).
• Experience in customer support is preferred but not required.
• Completed secondary education with a diploma.

Responsibilities

• Communicate professionally with customers via chat, e-mail, and social media.
• Provide clear, friendly, and efficient solutions to user issues.
• Share insights to improve internal support processes.

Skills

Hungarian (C2)

English (B2)

Customer support mindset

Clear communication

Computer literacy

Education

Secondary education diploma

Tools

MS Office

Web-based platforms

Job description

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Communicate professionally with customers via chat, e-mail, and social media
• Provide clear, friendly, and efficient solutions to user issues
• Share insights and suggestions to improve internal support processes

Requirements

• Are fluent in Hungarian (C2) and have good English skills (B2)
• Enjoy helping others and handle challenges with a positive, can-do attitude
• Are comfortable with computer tools (e.g. MS Office, web-based platforms)
• Can explain technical topics in a clear and simple way
• Bring experience in customer support (preferred, but not essential)
• Have completed secondary education with a diploma

Benefits

• Meal vouchers (CZK 123.90 in your salary per working day)
• Benefit card (CZK 1940 per month)
• Performance-based bonuses that recognize and reward your contributions.
• Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
• Competitive referral bonus program for recommending qualified candidates.
• A fair and people-centric work environment, supported by transparent corporate governance.
• Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
• A clear path for career growth within a dynamic, multicultural, and multinational organization

Is _ IT _ in your DNA?