Digital CX Analyst - E‑Commerce & Platform Growth

tmhcareers; Columbus (IN); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Performance Bonus

Paid Holidays

401(k) Match

Healthcare Plan

Job summary

Toyota Material Handling North America (TMHNA) seeks a Digital Business Analyst to support digital customer experience platforms, including customer portals and e-commerce across TMHNA brands. You will develop business requirements, analyze user experience and platform data, and drive enhancements for both customer-facing and internal processes.

You’ll participate in user story creation, elaboration, and development cycles, maintaining a holistic view of omni-channel lifecycle and ensuring

Qualifications

• Bachelor's degree or equivalent in a relevant field or related experience.
• 3–5 years of experience in business analysis, digital product development, or related roles.
• Experience in Agile environments with cross-functional teams.
• Ability to translate business needs into technical requirements and support end delivery.
• Experience with digital platforms, e-commerce, or customer-facing applications preferred.

Responsibilities

• Gather, document, and refine business requirements with stakeholders.
• Decompose features into well-structured user stories with acceptance criteria.
• Prioritize and manage the product backlog with Product Owners for PI Planning.
• Develop visibility into cross-platform dependencies and align portfolios.
• Lead sprint and release planning, coordinating execution and risks.
• Collaborate with sales, operations, marketing, and dealers to translate needs into capabilities.
• Communicate enhancements, releases, and issues to dealers and internal stakeholders.
• Analyze user experience and platform performance data to drive backlog decisions.
• Define, track, and report KPIs tied to user experience and business outcomes.
• Identify and drive process improvements across digital platforms and operations.

Skills

Business analysis

Agile methodology

Digital product development

Requirements gathering

Education

Bachelor's degree or equivalent

Tools

Angular

Vue.js

Node.js

Job description

Toyota Material Handling North America (TMHNA) seeks a Digital Business Analyst to support digital customer experience platforms, including customer portals and e-commerce across TMHNA brands. You will develop business requirements, analyze user experience and platform data, and drive enhancements for both customer-facing and internal processes.

You’ll participate in user story creation, elaboration, and development cycles, maintaining a holistic view of omni-channel lifecycle and ensuring