Digital Operations & Strategy Analyst

tmhcareers; Columbus (IN); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Paid Time Off & 13 Holidays

Medical, Dental, Vision plans

401(k) match up to 6%

Life Insurance & Disability

Tuition Assistance Program

Employee Assistance Program

Recognition and Kaizen rewards

Development opportunities

Onsite Fitness Center

Job summary

Toyota Material Handling North America (TMHNA) is seeking a Digital Operations Analyst to bridge product strategy, business operations, and execution. The role supports digital product delivery, scales initiatives, and aligns internal processes with enterprise goals.

The position involves cross-functional collaboration with dealers and customers, up to 50% travel, and development of SOPs, workflows, and support tooling. Compensation ranges are outlined with relocation assistance possible.

Qualifications

• Bachelor degree in Business, Analytics, or related field preferred.
• 3-5+ years of professional experience in digital operations, business strategy, or product enablement roles.
• Sales and marketing acumen
• Strong organizational, communication, and collaboration skills
• comfortable managing multiple projects and responding to dynamic priorities
• Customer service focused
• Proficient oral and written communicator

Responsibilities

• Collaborate with leadership to define and implement strategic initiatives that support digital product and business growth.
• Coordinate operational reviews, initiative tracking, and go-to-market readiness.
• Serve as a cross-functional liaison between product, operations, support, sales, and IT to ensure alignment and execution.
• Assess and design workflows to optimize internal operations for digital product delivery and lifecycle management.
• Lead cross-functional process improvement initiatives to drive operational scalability and performance.
• Develop and maintain SOPs, escalation flows, and operational playbooks that support scalability and performance.
• Gather and analyze customer feedback and Voice of Customer data to drive process and product improvements.
• Ensure support models and tooling evolve alongside product maturity and customer needs.
• Configure and optimize internal support systems (e.g., Zendesk) to improve issue tracking, scalability, and user experience.
• Partner with IT and support teams to ensure tool configurations align with organizational and product strategies.
• Lead change management initiatives for new systems, processes, or platforms introduced to operational teams.
• Provide guidance and readiness planning to ensure seamless adoption of new digital capabilities.
• Partner with Telematics Solutions and other field teams to deliver cohesive, end-to-end digital experiences for customers and dealers.
• Leverage data and performance analytics to identify bottlenecks and recommend actionable improvements.
• Monitor key metrics to evaluate the success of operational initiatives and identify trends for continuous enhancement.
• Partner with field sales and dealer teams to promote, demonstrate, and support digital products and solutions.
• Engage directly with customers and dealers to optimize operational processes and adoption of Toyota digital tools.
• Support daily operations such as customer onboarding, system configuration, and order management as needed.

Skills

Sales & marketing

Organization

Communication

Project management

Customer service

Written communication

Education

Bachelor Degree in Business, Analytics, or related field

Job description

Toyota Material Handling North America (TMHNA) is seeking a Digital Operations Analyst to bridge product strategy, business operations, and execution. The role supports digital product delivery, scales initiatives, and aligns internal processes with enterprise goals.

The position involves cross-functional collaboration with dealers and customers, up to 50% travel, and development of SOPs, workflows, and support tooling. Compensation ranges are outlined with relocation assistance possible.