Digital Customer Success & Enablement Manager

Aline Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Aline Inc. is seeking a Manager of Digital Customer Success to lead customer education and engagement programs. The role involves creating scalable strategies that drive product adoption, particularly for SMB and mid-market segments.

Key responsibilities include managing a team of product-focused experts, developing training content, and collaborating with marketing and product teams to enhance customer experience. The ideal candidate will have over 5 years of relevant experience in customer success or education.

Qualifications

• 5+ years of experience in Customer Success, Customer Education, Digital Customer Success, or Customer Experience roles.
• Strong collaboration experience working with Marketing, Product, and Customer Success teams.
• Experience managing customer enablement teams or product specialists.

Responsibilities

• Lead the strategy and execution of customer education and training programs.
• Define and implement a digital customer success strategy to support onboarding and retention.
• Develop scalable programs designed to improve retention and expansion within SMB segments.

Skills

Customer Success

Collaboration

Data Analysis

Education

5+ years of experience in Customer Success roles

Background in B2B SaaS or technology platforms

Tools

Learning Management Systems

Product Adoption Platforms

Job description

Aline Inc. is seeking a Manager of Digital Customer Success to lead customer education and engagement programs. The role involves creating scalable strategies that drive product adoption, particularly for SMB and mid-market segments.

Key responsibilities include managing a team of product-focused experts, developing training content, and collaborating with marketing and product teams to enhance customer experience. The ideal candidate will have over 5 years of relevant experience in customer success or education.