Digital Experience Manager

Infor; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Infor is seeking a Digital Experience Manager in Atlanta to join the Customer Success & Experience Transformation team. You will coordinate AI-enabled nurture and in-app engagement programs, keep cross-functional work moving, interpret performance data, and build repeatable operating processes.

This hands-on role requires organizing details, data, and stakeholders, ensuring alignment across Product, IT, Operations, Education, Marketing, and Customer Success while driving measurable adoption

Qualifications

• Experience in marketing, operations, IT project coordination, project management, or customer success.
• Hands-on experience with Excel and metrics reporting tools.
• Experience coordinating projects or programs across multiple stakeholders.
• Ability to interpret metrics and communicate a clear data-backed story.
• Legal authorization to work permanently in the United States without requiring visa sponsorship now or in the future.

Responsibilities

• Coordinate digital-adoption and customer-engagement workstreams across business functions.
• Maintain project plans, decisions, risks, dependencies, and action logs.
• Use Excel and dashboards to monitor performance and explain key signals.
• Support campaign setup, governance, quality checks, and follow-up.
• Partner with Product, IT, Operations, Education, Marketing, and Customer Success.
• Create repeatable processes, documentation, and controls.
• Escalate blockers and recommend practical next steps.

Tools

Excel

Gainsight PX

Salesforce

HubSpot

Pendo

Job description

Digital Experience Manager

Department: SaaS

Employment Type: Full Time

Location: Atlanta

Description

Join the Customer Success & Experience Transformation organization to help turn customer-adoption strategy into reliable execution. You will coordinate AI-enabled nurture and in-app engagement programs, keep cross-functional work moving, interpret performance data, and build repeatable operating processes. This is a hands-on role for an organized, curious problem solver who can connect details, data, and stakeholders.

A Typical Day in the Life Includes:

• Coordinate digital-adoption and customer-engagement workstreams across business functions
• Maintain project plans, decisions, risks, dependencies, and action logs
• Use Excel and dashboards to monitor performance and explain key signals
• Support campaign setup, governance, quality checks, and follow-up
• Partner with Product, IT, Operations, Education, Marketing, and Customer Success
• Create repeatable processes, documentation, and controls
• Escalate blockers and recommend practical next steps

Basic Qualifications:

• Experience in marketing, operations, IT project coordination, project management, or customer success
• Hands-on experience with Excel and metrics reporting tools
• Experience coordinating projects or programs across multiple stakeholders
• Ability to interpret metrics and communicate a clear data-backed story
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Preferred Qualifications:

• Background in marketing, UI/UX, or digital success
• B2B customer adoption, lifecycle, digital engagement, or post-sale experience
• Experience with Gainsight PX, Salesforce, HubSpot, Pendo, or similar platforms
• Experience supporting AI-enabled campaign environments
• Presentation experience with cross-functional audiences