Digital Customer Success Programs Lead

LVT (LiveView Technologies); American Fork (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) match up to 4%

Flexible PTO

Job summary

LiveView Technologies in Utah seeks a creative, high‑performing teammate to build and drive digital customer success programs across cross‑functional teams. You will manage adoption, renewals, and expansion while navigating ambiguity with speed and confidence.

Work closely with sales and technical teams to design digital‑first experiences, optimize onboarding, and scale customer success through data‑driven workflows and measurable outcomes. Travel up to 30% is required.

Qualifications

• 3-5 years experience in program management, digital experience, customer success, or related field.
• Knowledge of customer success concepts including health scoring, product adoption methods, and renewal processes.
• Familiarity with digital journey frameworks and lifecycle automation to scale programs.
• Renewals and account management experience is a plus.
• Strong data analysis, problem-solving, and customer-centric mindset.
• Excellent communication and collaboration skills; ability to work without micromanagement.
• Experience facilitating demos and training in live and digital environments.
• Comfort with traveling up to 30% as needed.

Responsibilities

• Manage book of business using CSM motions and digital programs to drive adoption and multi-year renewals.
• Partner with sales to secure timely contract extensions and identify upsell opportunities.
• Design digital-first programs aligned with company goals and customer needs to drive retention and expansion.
• Build workflows connecting CS data to reporting for scalable, automated programs.
• Lead smooth onboarding with cross-functional teams for enterprise customers to adopt solutions.
• Proactively monitor accounts to ensure high retention and escalate issues with Technical Support as needed.
• Stay current on industry trends and act as an expert consultant on digital success.

Skills

Program management

Digital experience

Customer success

Data analysis

Communication

Collaboration

Demos & training

Travel up to 30%

Tools

CS platforms

Customer portals

Dashboards

Job description

LiveView Technologies in Utah seeks a creative, high‑performing teammate to build and drive digital customer success programs across cross‑functional teams. You will manage adoption, renewals, and expansion while navigating ambiguity with speed and confidence.

Work closely with sales and technical teams to design digital‑first experiences, optimize onboarding, and scale customer success through data‑driven workflows and measurable outcomes. Travel up to 30% is required.