Digital Customer Success & Renewal Lead

LVT; American Fork (UT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401k match

Flexible PTO

Job summary

LVT is seeking a creative, high-performing teammate to build and deliver digital customer success programs. You will drive adoption, renewals, and expansion with cross-functional teams, leveraging data-driven insights and scalable digital workflows.

Ideal candidates have 3–5 years in program management or customer success, strong collaboration skills, and comfort operating in ambiguity. Travel up to 30% may be required.

Qualifications

• 3–5 years experience in program management, digital experience, customer success, or related field.
• Knowledge of customer success concepts, segmentation, health scoring, adoption methodologies, and renewal strategies.
• Familiarity with lifecycle automation and digital touch tactics.

Responsibilities

• Manage your book of business using traditional CSM motions and digital programs to drive adoption and renewals.
• Oversee full renewal cycles, partner with sales to extend contracts and pursue multi-year renewals.
• Design and implement digital-first programs to drive product adoption, retention, and expansion.

Skills

Customer Success

Program Management

Digital Experience

Data Analysis

Communication

Tools

Customer portals

Customer success platforms

Job description

LVT is seeking a creative, high-performing teammate to build and deliver digital customer success programs. You will drive adoption, renewals, and expansion with cross-functional teams, leveraging data-driven insights and scalable digital workflows.

Ideal candidates have 3–5 years in program management or customer success, strong collaboration skills, and comfort operating in ambiguity. Travel up to 30% may be required.