Success Program Manager New American Fork, Utah, United States

LVT; American Fork (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) match

Flexible PTO

Job summary

LVT in Utah is seeking a creative and high performing teammate to help build and deliver digital customer success programs, guiding customers through multi-year renewals and adoption of LiveView Technologies' solutions.

The role requires collaboration across sales, product, and support, with hands-on onboarding, data-driven decisions, and a focus on scale and automation to drive retention and expansion.

Qualifications

• 3–5 years of program management, digital experience, or customer success.
• Strong understanding of customer success concepts and metrics.
• Experience with lifecycle automation to scale programs.
• Renewals and account management experience is a plus.
• Proactive problem solving and data-driven mindset.
• Excellent communication and collaboration skills.

Responsibilities

• Manage your book of business using traditional CS motions and digital programs to drive adoption and renewals.
• Lead multi-year renewals and pursue upsell opportunities.
• Design digital-first programs aligned with company goals.
• Create workflows connecting CS data to reporting and analytics.
• Facilitate onboarding and guide enterprise customers through deployment.
• Monitor accounts to maintain high retention and escalate issues with Tech Support.
• Stay current with industry trends and act as a digital success expert.

Skills

Program management

Digital customer experience

Customer success

Data analysis

Cross-functional collaboration

renewals & upsell

Tools

CRM systems

Customer portals

Job description

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units , our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

We are seeking a creative and high performing teammate to help build and deliver critical digital customer success programs and initiatives. The right candidate for this position is someone who works creatively, efficiently, and collaboratively to build and drive new and emerging digital success programs forward, navigating ambiguity with speed and confidence to ensure seamless & aligned program execution across cross-functional teams.

ROLE RESPONSIBILITIES

• Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes.
• Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities. Pursue multi-year renewals and durable growth contracts with existing customers.
• Design and implement digital-first programs aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1-to-many motion
• Build workflows that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self-service, and effective human touch models.
• Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands‑on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.
• Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
• Stay up-to-speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.

OUR IDEAL CANDIDATE

• 3-5 years experience program management, digital experience, customer success, or related field.
• Experience and understanding of customer success concepts and principles — including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes.
• Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs
• Renewals and account management experience is a plus.
• Proactive problem‑solving skills and a customer‑centric mindset.
• Ability to analyze data and derive actionable insights.
• Excellent communication, collaboration, and facilitation skills with the ability to set priorities and execute without micromanagement.
• Comfortable facilitating demos and training in live and digital environments.
• Ability to drive team collaboration, act as primary interface between the customer and LVT
• Experience implementing and working with customer portals and customer success platforms.
• Ability to create branded, audience‑appropriate learning materials such as slides, one-pagers, graphics, and step‑by‑step documentation.
• Proven ability to thrive in ambiguous, fast-paced, and minimally structured environments.
• Ability to travel up to 30% as needed

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.