Digital Customer Success Programs Lead

LVT (LiveView Technologies); American Fork (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

LVT is seeking a creative, high-performing teammate to build and deliver critical digital customer success programs. You will navigate ambiguity, drive adoption, and ensure aligned program execution across cross-functional teams to maximize customer value and retention.

In this role, you will design digital-first initiatives, manage the renewal cycle, and partner with sales to grow existing accounts while delivering scalable, self-service and human-assisted support models.

Qualifications

• 3–5 years in program management, digital experience, customer success, or related field.
• Knowledge of customer success concepts—segmentation, health scoring, product adoption methodologies, digital touch tactics.
• Experience with lifecycle automation to scale success programs.
• Renewals and account management experience is a plus.
• Ability to analyze data and extract actionable insights.

Responsibilities

• Manage book of business using traditional CS motions and digital programs to drive adoption and renewals.
• Lead full renewal cycle with sales to secure extensions and pursue multi-year contracts.
• Design digital-first programs to drive adoption, retention and expansion.
• Build workflows linking CS data to reporting for scalable, automated success.
• Collaborate across teams to onboard enterprise customers efficiently.
• Proactively monitor accounts to sustain high retention and escalate issues with Support.
• Stay current with industry trends and act as digital success consultant.

Skills

Program management

Digital experience

Customer success

Data analysis

Communication

Cross-functional collaboration

Onboarding expertise

Renewals management

Training facilitation

Demos & presentations

Tools

Customer portals

Customer success platforms

Analytics tools

Job description

LVT is seeking a creative, high-performing teammate to build and deliver critical digital customer success programs. You will navigate ambiguity, drive adoption, and ensure aligned program execution across cross-functional teams to maximize customer value and retention.

In this role, you will design digital-first initiatives, manage the renewal cycle, and partner with sales to grow existing accounts while delivering scalable, self-service and human-assisted support models.