Digital Customer Success Manager: Onboarding & Adoption Leader

SHI; New Jersey; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Diversity commitments

Growth opportunities

Health & financial benefits

World-class facilities

Job summary

The Digital Customer Success Manager at SHI International Corp. is responsible for driving customer adoption, engagement, and long-term success across SHI's digital commerce ecosystem, including SHI One and SHI.com.

This role acts as the primary digital contact for an assigned sales segment and customer portfolio, helping customers maximize value of SHI's digital capabilities while supporting strategic business objectives.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 2–4 years in a technical, business, or sales role.
• 1+ year of experience supporting enterprise or large-scale customer accounts.
• Experience with onboarding, enablement, adoption management, or customer lifecycle programs.

Responsibilities

• Lead onboarding for SHI One and related digital platforms.
• Develop adoption strategies that increase active users and self-service transactions.
• Build and maintain relationships with customer stakeholders and sales teams.
• Act as the voice of the customer to improve product experience.
• Coordinate with cross-functional teams to ensure successful deployments.

Skills

Customer onboarding

Adoption management

Relationship management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

SHI One

SHI.com

CRM platforms

Job description

The Digital Customer Success Manager at SHI International Corp. is responsible for driving customer adoption, engagement, and long-term success across SHI's digital commerce ecosystem, including SHI One and SHI.com.

This role acts as the primary digital contact for an assigned sales segment and customer portfolio, helping customers maximize value of SHI's digital capabilities while supporting strategic business objectives.