Digital Customer Success Manager — Onboarding & Adoption (Hybrid)
SHI International Corp.
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Benefits offered by this job
Job summary
SHI International Corp. is seeking a Digital Customer Success Manager to drive onboarding, adoption, and ongoing value across SHI One, SHI.com, and related digital solutions. You’ll work with Sales, Product, and Engineering to accelerate onboarding, improve satisfaction, and promote self-service usage.
Expect cross-functional collaboration and a hybrid work arrangement in Austin or Somerset. The role blends customer success, enablement, and account-management responsibilities, requiring
Qualifications
- Completed Bachelor’s Degree or relevant work experience required.
- Experience with customer onboarding, enablement, adoption management, or customer lifecycle programs.
- Familiarity with catalog management, customer administration, workflow configuration, procurement systems, or customer portals.
Responsibilities
- Lead onboarding for SHI One and related digital platforms.
- Drive adoption, engagement, and value realization with customer portfolios.
- Partner with Sales, Product, Engineering to align capabilities with business goals.
- Deliver customer training, demos, webinars, and workshops.
- Support portal administration, store configurations, and self-service enablement.
Skills
Education
Tools
Job description
SHI International Corp. is seeking a Digital Customer Success Manager to drive onboarding, adoption, and ongoing value across SHI One, SHI.com, and related digital solutions. You’ll work with Sales, Product, and Engineering to accelerate onboarding, improve satisfaction, and promote self-service usage.
Expect cross-functional collaboration and a hybrid work arrangement in Austin or Somerset. The role blends customer success, enablement, and account-management responsibilities, requiring
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