Digital Customer Communications Specialist (Legal)

Stenger & Stenger, P.C.; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Stenger & Stenger, P.C. in Grand Rapids, MI seeks a Digital Customer Service Representative to monitor and respond to consumer emails. The role emphasizes clear written communication within legal and compliance guidelines, resolving inquiries about outstanding accounts.

The ideal candidate will follow detailed instructions, work with multiple departments, and maintain accurate logs of all communications. A background in legal or customer service is preferred.

Qualifications

• Bachelor’s degree or higher preferred in communications, marketing, legal or related field.
• Strong written communication and professional customer service skills.
• Attention to detail and strict adherence to compliance guidelines.

Responsibilities

• Monitor and respond to high volumes of consumer emails promptly and professionally.
• Interpret detailed account information including legal status and financial data.
• Provide clear information on settlement offers, payment arrangements, and required documents.
• Ensure all communications follow federal/state law and firm policies.
• Escalate complex cases to management or an attorney when needed.
• Log all communications and actions with accuracy.
• Collaborate with Legal, Collections, Compliance, and Client Services to resolve issues.

Skills

Written communication

Detail orientation

Professionalism

Empathy

Education

Associate or Bachelor's degree

Tools

CRM software

Email platforms

Job description

Stenger & Stenger, P.C. in Grand Rapids, MI seeks a Digital Customer Service Representative to monitor and respond to consumer emails. The role emphasizes clear written communication within legal and compliance guidelines, resolving inquiries about outstanding accounts.

The ideal candidate will follow detailed instructions, work with multiple departments, and maintain accurate logs of all communications. A background in legal or customer service is preferred.