Digital Content Strategist for Prepaid Telecom UX

Amaze Systems; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Amaze Systems is seeking a Digital Content Strategist in Atlanta to craft clear, customer-focused prepaid telecom content. From Day 1, you will work onsite to create UX-aligned copy across apps, portals, chatbots, IVR prompts, and SMS, ensuring accessibility and regulatory compliance.

You will partner with product, design, and engineering to maintain consistent tone and optimize digital journeys. The role emphasizes multi-channel content, information architecture, and content lifecycle

Qualifications

• Experience writing content for prepaid telecom customer journeys.
• Translate technical requirements into simple user messages.
• Content for digital channels: apps, portals, chatbots, IVR, SMS.
• Knowledge of accessibility and plain language standards.
• Collaborate with cross-functional teams (UX, product, engineering, QA).

Responsibilities

• Create content for prepaid DigiCare journeys (recharge, balance, offers, usage).
• Develop content across mobile apps, self-service portals, web, email, and notifications.
• Maintain tone of voice and content guidelines for DigiCare.
• Collaborate with Product Owners, UX, and Analytics to align with user experiences.

Skills

Content strategy

UX writing

CMS

Accessibility

Multilingual content

SEO

Agile

Stakeholder mgmt

Regulatory messaging

Tools

CMS Platforms

UX tools

Job description

Amaze Systems is seeking a Digital Content Strategist in Atlanta to craft clear, customer-focused prepaid telecom content. From Day 1, you will work onsite to create UX-aligned copy across apps, portals, chatbots, IVR prompts, and SMS, ensuring accessibility and regulatory compliance.

You will partner with product, design, and engineering to maintain consistent tone and optimize digital journeys. The role emphasizes multi-channel content, information architecture, and content lifecycle