Senior UX Writer: Craft Clear, Impactful Digital Journeys

American express; Hartford (CT); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in the USA is seeking a Senior UX Writer to transform ideas into clear, user-centered content for a key digital journey. You will craft content that aligns with brand strategy and tone across multiple new product initiatives.

The role requires collaborating with product and design teams to ensure content is compelling, compliant, and easily navigable for customers on banking and financial services journeys.

Qualifications

• UX writer with more than 3 years of experience.
• More of a strategic problem-solving, less of a gap-filler.
• A sophisticated presenter, clearly explaining how your copy addresses a goal and solves a problem.
• Champion relationships, early and often.
• A strong end‑user advocate.
• A person who can pivot quickly and work on multiple projects at the same time.
• Someone who shows good judgment, needs little direction, and has a strong work ethic.

Responsibilities

• Transform ideas, business opportunities, research and creative vision into compelling, clear and concise content for a key digital journey.
• Create content that fits the brand strategy, values and tone of multiple new product initiatives.
• Design and content management for all client banking legacy plans (financial plans, real estate, insurance).
• Explore ways to manage all customer bank content so it can be easily found, updated and organized.
• Work with the sales team to ensure our products are properly displayed and explained.
• Connect and share ideas in a spirit of love.
• Communicate with partners and organizations related to work and capacity to better support your decision.
• Use feedback and test deliverables to optimize.
• Work with legal and compliance departments to meet regulatory requirements.

Skills

UX writing

Strategic problem-solving

Strong presenter

Relationship champion

End-user advocate

Multitask / pivot quickly

Good judgment / independent work

Job description

American Express in the USA is seeking a Senior UX Writer to transform ideas into clear, user-centered content for a key digital journey. You will craft content that aligns with brand strategy and tone across multiple new product initiatives.

The role requires collaborating with product and design teams to ensure content is compelling, compliant, and easily navigable for customers on banking and financial services journeys.