Remote UX Content Strategist for Customer Journeys

CEI; Allentown (Lehigh County); Remote; USD 76,000 - 83,000; Full time

Benefits offered by this job

Remote work

12-month contract

Potential extension/conversion to full

Job summary

CEI is seeking a UX Content Writer / Content Strategist to shape content across the customer journey. You will write, edit, and govern clear, accessible communications for web, email, SMS, and digital assistant experiences, collaborating with design, UX, and product teams.

The role emphasizes translating complex information into customer-friendly language, applying accessibility best practices, and using data to improve self-service content.

Qualifications

• 3–6+ years of professional writing, editing, UX content, or content strategy experience.
• Strong editing and proofreading with attention to detail.
• Ability to simplify complex information for broad audiences.
• Experience across multiple customer communication channels.
• Experience applying accessibility practices.
• Experience working in Agile environments.
• Collaborate with cross-functional partners (design, CX, service, legal).

Responsibilities

• Write, edit, and proofread customer-facing content for web, email, SMS, digital assistant experiences, and agent support materials.
• Translate complex information into clear, customer-friendly language.
• Ensure consistency in voice, tone, terminology, and messaging across channels and touchpoints.
• Apply accessibility and inclusive content best practices.
• Manage content workflows, including reviews, approvals, and publishing.
• Maintain and update content standards, style guidelines, and templates.
• Use feedback and analytics to refine content and improve self-service experiences.

Skills

Writing

Editing

UX content

Content strategy

Agile

Collaboration

Accessibility

Data-driven

Education

Bachelor's degree in Communications/English/Journ/Marketing

Tools

Figma

Excel

Airtable

Job description

CEI is seeking a UX Content Writer / Content Strategist to shape content across the customer journey. You will write, edit, and govern clear, accessible communications for web, email, SMS, and digital assistant experiences, collaborating with design, UX, and product teams.

The role emphasizes translating complex information into customer-friendly language, applying accessibility best practices, and using data to improve self-service content.