Ecommerce Analyst

CBOCS Distribution, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid vacation

401k matching

Stock purchase program

Employee discount

Job summary

Cracker Barrel is seeking a Digital Commerce Operations Specialist to support daily operation and maintenance of our digital commerce platforms and related business processes.

You will analyze performance, develop dashboards and insights to inform decisions, and partner with internal teams and external partners to execute site updates, promotions and content changes. This role emphasizes cross-functional collaboration and continuous improvement.

Qualifications

• Bachelor's degree preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with both internal teams and external vendors to solve business and technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Responsibilities

• Daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and resolve operational issues affecting business performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.
• Analyze business performance and develop reports, dashboards, and insights to inform decisions.
• Provide recommendations to improve operational efficiency and customer experience.
• Partner with internal and external stakeholders to support objectives and project execution.
• Communicate project status, needs, risks, and recommendations.
• Participate in testing, implementation, and continuous improvement activities.
• Maintain product information, digital content, and site presentation.
• Document processes and business requirements; contribute to improvement projects.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Multitasking

Education

Bachelor's degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field

Tools

Excel

Digital analytics tools

Order management systems

Product information systems

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

What You'll Do

• Digital Commerce Operations Support daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and assist in resolving operational issues that impact business performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.

Business Analysis & Reporting

• Analyze business performance and operational data to identify trends, risks, and opportunities.
• Develop and maintain reports, dashboards, and business insights that support decision-making.
• Provide recommendations that improve operational efficiency, customer experience, and business results.

Cross-Functional Collaboration

• Partner with internal stakeholders and external business partners to support business objectives and project execution.
• Communicate project status, business needs, risks, and recommendations to relevant stakeholders.
• Participate in testing, implementation, and continuous improvement activities.

Content & Process Support

• Support maintenance of product information, digital content, and site presentation.
• Assist in documenting processes, business requirements, and improvement opportunities.
• Contribute to projects that enhance digital commerce capabilities and operational effectiveness.

Qualifications

• Bachelor's degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with both internal teams and external vendors to solve business and technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Focus on You

We're all about making sure you're taken care of too.

Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome.

Over time, it's become even more — somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots — always serving up more than a meal.

Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.

They say you are the company you keep—And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company. Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal.