Ecommerce Analyst

Cracker Barrel; Lebanon (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Rx, Dental and Vision on Day

Life Insurance and Disability Coverage

401k with Company Matching

Tuition Reimbursement

Professional Development

Employee Discounts

Recognition programs

Job summary

Cracker Barrel Store Support Center is seeking a detail-oriented professional to support daily digital commerce operations, platform maintenance, and content updates. You will analyze performance data, develop dashboards, and provide insights to improve customer experience and efficiency.

Ideal candidates have 2+ years in ecommerce or digital operations, strong Excel/data skills, and proven ability to work with internal teams and external partners in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with internal teams and external vendors to solve business/technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Responsibilities

• Manage daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and assist in resolving operational issues impacting performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.
• Analyze business performance and operational data to identify trends, risks, and opportunities.
• Develop and maintain reports, dashboards, and business insights to support decision-making.
• Provide recommendations to improve operational efficiency and customer experience.
• Collaborate with internal stakeholders and external partners to support objectives and project execution.
• Communicate project status, needs, risks, and recommendations to stakeholders.
• Participate in testing, implementation, and continuous improvement activities.
• Support maintenance of product information, digital content, and site presentation.
• Document processes, business requirements, and improvement opportunities.
• Contribute to projects that enhance digital commerce capabilities and operational effectiveness.

Skills

Analytical skills

Excel proficiency

Data analysis

Communication

Prioritization

Education

Bachelor's degree in Business or related field

Tools

Order management systems

Product information systems

Digital analytics tools

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here…we’re all in good company.

What You'll Do

• You’ll Make the Moment Digital Commerce Operations Support daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and assist in resolving operational issues that impact business performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.
• Business Analysis & Reporting Analyze business performance and operational data to identify trends, risks, and opportunities.
• Develop and maintain reports, dashboards, and business insights that support decision-making.
• Provide recommendations that improve operational efficiency, customer experience, and business results.
• Cross-Functional Collaboration Partner with internal stakeholders and external business partners to support business objectives and project execution.
• Communicate project status, business needs, risks, and recommendations to relevant stakeholders.
• Participate in testing, implementation, and continuous improvement activities.
• Content & Process Support Support maintenance of product information, digital content, and site presentation.
• Assist in documenting processes, business requirements, and improvement opportunities.
• Contribute to projects that enhance digital commerce capabilities and operational effectiveness.

Qualifications

• Bachelor’s degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with both internal teams and external vendors to solve business and technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Benefits & Perks

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal. See for yourself.

They say you are the company you keep—And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company.

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal.