Digital Care Virtual Patient Safety Companion

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare’s Virtual Patient Safety Companion role delivers continuous virtual monitoring of multiple patients to support fall risk and patient safety programs. The position emphasizes observation, verbal redirection, and timely communication to prevent at-risk behaviors.

Work closely with onsite care teams, maintain patient confidentiality, and document observations in the electronic medical record. This is an observation and verbal-intervention role with no direct patient contact.

Qualifications

• Excellent interpersonal and communication skills.
• Proficient with Microsoft Office.
• Strong analytical and problem-solving abilities; detail oriented.
• Ability to stay attentive while monitoring multiple patients.
• Experience following detailed written and oral instructions.
• Efficient multitasking with prioritization.
• Excellent telephone etiquette and professional patient communication.

Responsibilities

• Provide continuous virtual monitoring of multiple patients.
• Offer verbal redirection and timely communication to prevent at risk behaviors.
• Document observations in the electronic medical record.

Skills

Interpersonal communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

2.25 3rd shift differential

Overview

POSITION SUMMARY: The Virtual Patient Safety Companion provides continuous virtual monitoring of multiple patients across the ministry to support the fall risk and patient safety programs. This role focuses on observation, verbal redirection, and timely communication to prevent at risk behaviors. The Virtual Patient Safety Companion collaborates closely with onsite care teams, maintains patient confidentiality, and documents relevant observations in the electronic medical record. This position provides observation and verbal intervention only; no direct physical patient care is performed.

Qualifications

REQUIRED QUALIFICATIONS:

Other Skills/ Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Ability to remain attentive, focused, and responsive while monitoring multiple patients.

PREFERRED QUALIFICATIONS:

Education:

• High School Diploma/GED

Experience:

• 1 year work experience in a service or health care industry

Other Skills/ Knowledge:

• Proven ability to follow detailed written and oral instructions.
• Efficiency in multitasking, with the ability to prioritize simultaneous situations.
• Excellent telephone etiquette, with the ability to communicate compassionately and professionally with patients, using microphone and headset.

OSF HealthCare is an Equal Opportunity Employer.