Virtual Patient Companion

Dignity Health; Phoenix (AZ); On-site; USD 48,000 - 65,000; Full time

Job summary

CommonSpirit Health in Phoenix, AZ, is seeking a dedicated on-site Virtual Patient Companion for our Virtual Hospital. You will monitor high-risk patients remotely using live video systems, ensuring safe interactions and rapid intervention when needed.

The role requires strong attentiveness, sharp observation, and effective communication with bedside staff, while documenting all observations per protocol.

Qualifications

• High School Diploma or GED is required.
• Three years of direct patient care experience is required.

Responsibilities

• Continuously monitor patients remotely using video and telecommunication tools.
• Identify signs of agitation or safety concerns and notify bedside staff immediately.
• Document observations and actions following established protocols.
• Maintain professional communication with patients and care teams.
• Follow safety protocols to ensure patient safety and proper viewing conditions.

Skills

Attentiveness

Observation skills

Communication

Education

High School Diploma or GED

Tools

Video surveillance equipment

Job description

Job Summary and Responsibilities

As our Virtual Patient Companion, you will be a critical on-site presence at our Virtual Hospital in Phoenix, AZ, safeguarding patients across multiple CommonSpirit Health facilities nationwide. This role specifically involves continuous monitoring of high-risk patients – those identified with potential for falls, elopement, illicit drug/alcohol use, disorientation/dementia, pulling at lines/tubes, or other safety concerns.

Every day you will execute vital patient monitoring from the CommonSpirit Health Care Base, utilizing live, non-recorded streaming video equipment. Your primary responsibility is to ensure patients are interacting safely and appropriately within their environment at all times, quickly identifying any circumstances that could impact their ongoing safety and care, thereby providing continuous observation for those most in need.

To be successful in this role, you will possess exceptional attentiveness and sharp observational skills to identify subtle changes in patient behavior or environmental interactions. Your commitment to proactive safety monitoring and the ability to operate advanced video surveillance equipment in a fast-paced environment are crucial. This role demands a dedicated individual focused on preventing adverse events and enhancing patient safety within a broad-reaching virtual care model.

• Continuously monitor patient behavior and vital signs remotely using video and telecommunication tools.
• Proactively identify and assess signs of patient agitation, safety concerns, and inappropriate interactions with medical devices.
• Immediately notify bedside clinical staff of urgent changes in patient condition or behavior requiring direct intervention.
• Maintain effective and professional communication with patients, colleagues, and onsite care teams.
• Accurately document observations, actions taken, and any adverse events or concerns following established protocols.
• Adhere to all safety protocols and established procedures to ensure continuous patient safety and maintain optimal viewing conditions.

Job Requirements

Required

• High School Graduate General Studies or High School GED General Studies
• Three (3) years experience in direct patient care, must be recent (e.g., CNA, MA, LVN, etc.),

Preferred

• One (1) to Three (3) years Recent acute and subacute healthcare setting preferred.

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.