Digital Care Services Specialist - 1st shift

LVMH; Piscataway Township (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist for first shift to support valued clients with accurate handling of inquiries via phone, email, and video. The role emphasizes high-quality service, adherence to company standards, and efficient use of core systems.

Ideal candidates will have 3–5 years of customer service experience, excellent communication, and strong organization. Schedule is Monday–Friday 8:30 AM–5:00 PM with compensation of $21 per hour, at Louis Vuitton.

Qualifications

• 3–5 years of customer service experience.
• GED or High School diploma required.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Self-starter with proactive problem-solving skills.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Respond to inquiries via phone, email, and video with accuracy and empathy.
• Achieve KPI goals for productivity and quality.
• Document all calls and emails in CRM for tracking and feedback.
• Access JDE system to retrieve technical data and process repairs when needed.
• Collaborate with leadership, Product Assessment, Logistics and Client Services.

Skills

Customer service

Communication

Time management

Teamwork

Education

GED or High School diploma

Job description

Digital Care Services Specialist - 1st shift

The Digital Care Services Specialist is responsible for servicing our valued Louis Vuitton clients through proper and accurate handling of inquiries related to Client Care Services via phone, email, and video. The Digital Care Services Specialist will also be responsible for achieving assigned objectives in the areas of productivity and quality as well as maintaining high operational standards and efficient use of key systems.

Job responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients.
• Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable.
• Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable.
• Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency.
• Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries.
• Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams.
• Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values.
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated.
• Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach.
• Consistently follow department and company policies and procedures.
• Stay informed about product updates, company initiatives, and departmental changes.
• Expertly use all required systems to perform tasks.
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software.
• Participate in department meetings, training sessions, and company-wide initiatives.
• Contribute to process improvement projects and recommend enhancements.
• Perform additional duties as assigned to support our business objectives and goals.

Schedule: Monday - Friday 8:30 AM - 5:00 PM

Compensation: $21 per hour

Profile

• Ideally 3 – 5 years of experience in Customer Service
• GED certificate or High School diploma
• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment
• Excellent organization skills and effective time-management skills
• Be proactive, solution-driven and detailed-oriented
• Work both independently and as part of a team

• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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