Digital Car Sales Specialist | Convert Online Leads

McCluskey Chevrolet Buick GMC; Loveland (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Voluntary benefits

Car demo program

Paid time off

Company holidays

401(k) matching

Growth opportunities

Auto discounts

Job summary

McCluskey Chevrolet Buick GMC in Loveland, OH, is seeking an Internet Sales Representative to convert online inquiries into vehicle sales. You will be the first contact for customers via the dealership website, third-party leads, and digital channels, driving growth with strong communication and a customer-first approach.

The role reports to the Sales Manager and requires effective follow-up, product knowledge, and the ability to manage multiple inquiries with professionalism.

Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Experience in automotive sales, internet sales, or customer service preferred.
• Strong written and verbal communication skills.
• Comfortable communicating via phone, email, text, and digital platforms.
• Ability to multitask and manage a high volume of leads.
• Proficient with computers, CRM systems, and basic office software.
• Self-motivated, goal-driven, and able to work independently and as part of a team.
• Professional appearance and positive attitude.
• Valid driver's license.

Responsibilities

• Respond promptly and professionally to all internet, email, chat, text, and phone inquiries.
• Qualify leads to understand customer needs, preferences, timeline, and budget.
• Maintain consistent follow-up with prospects using the dealership CRM.
• Present vehicle information, pricing, incentives, and financing options accurately.
• Track and document all customer interactions and lead activity in the CRM.
• Meet or exceed individual and team sales and appointment goals.
• Provide an exceptional customer experience throughout the buying process.
• Stay knowledgeable about current inventory, promotions, and manufacturer programs.

Skills

Strong written and verbal

Customer service experience

Multitasking

CRM familiarity

Proficient with computers

Self-motivated and goal-driven

Professional appearance and attitude

Valid driver's license

Education

High school diploma or equivalent (college coursework is a plus)

Tools

CRM systems

Job description

McCluskey Chevrolet Buick GMC in Loveland, OH, is seeking an Internet Sales Representative to convert online inquiries into vehicle sales. You will be the first contact for customers via the dealership website, third-party leads, and digital channels, driving growth with strong communication and a customer-first approach.

The role reports to the Sales Manager and requires effective follow-up, product knowledge, and the ability to manage multiple inquiries with professionalism.