Digital Car Sales & Customer Experience Specialist

Easterns Automotive Group; Sterling (VA); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision Insurance

Life & Disability Insurance

Health Savings Account

401(k) Matching

Paid Time Off & Parental Leave

Flexible Schedule

Paid Training & Tuition Reimbursement

Employee Discounts

Job summary

Easterns Automotive Group is seeking a Digital Sales and Customer Experience Specialist to drive online engagement and convert digital inquiries into sales. You will serve as a trusted advisor on our certified pre-owned vehicles and work to build lasting relationships with customers both online and in-store.

The role emphasizes consultative selling, strong communication, and a passion for cars, with a base salary plus commission and a schedule that includes weekends.

Qualifications

• Digitally savvy with CRM and digital channels.
• Strong listening and understanding of customer needs.
• Able to adapt quickly in a fast-paced digital sales environment.
• Uphold honesty and transparency.
• Well organized to manage multiple tasks.
• Enthusiasm for vehicles and willingness to learn.
• English fluency; Spanish a plus.

Responsibilities

• Consultative digital selling through online channels.
• Build lasting customer relationships from online interactions.
• Troubleshoot issues in the online purchasing process.
• Regular follow-ups and problem-solving to uplift experience.
• Collaborate with internal teams to meet sales goals.

Skills

CRM proficiency

Empathy

Adaptability

Ethical practices

Organizational skills

Passion for cars

English fluency

Spanish a plus

Education

Bachelor's degree (advantage)

Tools

CRM software

Job description

Easterns Automotive Group is seeking a Digital Sales and Customer Experience Specialist to drive online engagement and convert digital inquiries into sales. You will serve as a trusted advisor on our certified pre-owned vehicles and work to build lasting relationships with customers both online and in-store.

The role emphasizes consultative selling, strong communication, and a passion for cars, with a base salary plus commission and a schedule that includes weekends.