Digital Car Sales & Customer Experience Specialist

Easterns Automotive Group; Sterling (VA); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision Insurance

Life & Disability Insurance

Health Savings Account

401(k) Matching

Paid Time Off & Parental Leave

Flexible Schedule

Paid Training & Tuition Reimbursement

Employee Discounts

Job summary

Easterns Automotive Group is seeking a Digital Sales and Customer Experience Specialist to drive online engagement and convert digital inquiries into sales. You will serve as a trusted advisor on our certified pre-owned vehicles and work to build lasting relationships with customers both online and in-store.

The role emphasizes consultative selling, strong communication, and a passion for cars, with a base salary plus commission and a schedule that includes weekends.

Qualifications

• Digitally savvy with CRM and digital channels.
• Strong listening and understanding of customer needs.
• Able to adapt quickly in a fast-paced digital sales environment.
• Uphold honesty and transparency.
• Well organized to manage multiple tasks.
• Enthusiasm for vehicles and willingness to learn.
• English fluency; Spanish a plus.

Responsibilities

• Consultative digital selling through online channels.
• Build lasting customer relationships from online interactions.
• Troubleshoot issues in the online purchasing process.
• Regular follow-ups and problem-solving to uplift experience.
• Collaborate with internal teams to meet sales goals.

Skills

CRM proficiency

Empathy

Adaptability

Ethical practices

Organizational skills

Passion for cars

English fluency

Spanish a plus

Education

Bachelor's degree (advantage)

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Easterns of Sterling/ Corporate, Sterling, VA, US

30+ days ago Requisition ID: 1039

Salary Range: $44,000.00 To $88,000.00 Annually

Job Title:Digital Sales and Customer Experience Specialist

Company:Easterns Automotive Group

Location:Sterling, VA

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:

• Health & Dental Insurance: Ensuring the well-being of you and your family.
• Vision Insurance:Taking care of your eye health.
• Life & Disability Insurance: Providing financial security for you and your loved ones.
• Health Savings Account: Additional flexibility for your health care needs.
• 401(k) Matching: Contributing to secure your financial future.
• Paid Time Off & Parental Leave: Because we know life happens.
• Flexible Schedule: Balancing your work and personal life.
• Paid Training & Tuition Reimbursement:Invest in your continuous personal and professional development.
• Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

Responsibilities:

As a Digital Sales and Customer Experience Specialist, you will:

• Consultative Digital Selling:Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
• Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
• Digital Troubleshooting:Proactively solve any challenges customers face in the online purchasing process.
• Follow-Ups & Problem-Solving:Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
• Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.

Qualifications:

Our ideal candidate will:

• Be Digitally Savvy:Comfortable and efficient in utilizing CRM tools and other digital platforms.
• Be Empathetic: Exceptional skills in listening to and understanding customer needs.
• Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
• Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
• Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
• Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
• Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
• Educational Credentials: A Bachelor’s degree is an advantage.

Work Schedule:

• This is a full-time position.
• An 8-hour shift is required.
• Availability to work on weekends is required.

Compensation:

• The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.

If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!