Easterns Automotive Online Sales Agent

Easterns Automotive Group; Sterling (VA); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision Insurance

Life & Disability Insurance

Health Savings Account

401(k) Matching

Paid Time Off & Parental Leave

Flexible Schedule

Paid Training & Tuition Reimbursement

Employee Discounts

Job summary

Easterns Automotive Group is seeking a Digital Sales and Customer Experience Specialist to drive online engagement and convert digital inquiries into sales. You will serve as a trusted advisor on our certified pre-owned vehicles and work to build lasting relationships with customers both online and in-store.

The role emphasizes consultative selling, strong communication, and a passion for cars, with a base salary plus commission and a schedule that includes weekends.

Qualifications

• Digitally savvy with CRM and digital channels.
• Strong listening and understanding of customer needs.
• Able to adapt quickly in a fast-paced digital sales environment.
• Uphold honesty and transparency.
• Well organized to manage multiple tasks.
• Enthusiasm for vehicles and willingness to learn.
• English fluency; Spanish a plus.

Responsibilities

• Consultative digital selling through online channels.
• Build lasting customer relationships from online interactions.
• Troubleshoot issues in the online purchasing process.
• Regular follow-ups and problem-solving to uplift experience.
• Collaborate with internal teams to meet sales goals.

Skills

CRM proficiency

Empathy

Adaptability

Ethical practices

Organizational skills

Passion for cars

English fluency

Spanish a plus

Education

Bachelor's degree (advantage)

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $44,000 - $88,000 Annually

Job Title: Digital Sales and Customer Experience Specialist

Company: Easterns Automotive Group

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre‑owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in‑store. Our aim is to be the go‑to destination for automotive purchases in the DC and Baltimore metro areas.

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well‑being. Our extensive benefits package includes:

• Health & Dental Insurance: Ensuring the well‑being of you and your family.
• Vision Insurance: Taking care of your eye health.
• Life & Disability Insurance: Providing financial security for you and your loved ones.
• Health Savings Account: Additional flexibility for your health care needs.
• 401(k) Matching: Contributing to secure your financial future.
• Paid Time Off & Parental Leave: Because we know life happens.
• Flexible Schedule: Balancing your work and personal life.
• Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
• Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

Responsibilities

• Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
• Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
• Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
• Follow‑Ups & Problem‑Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
• Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer‑focused digital atmosphere.

Qualifications

• Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
• Be Empathetic: Exceptional skills in listening to and understanding customer needs.
• Show Adaptability: Able to adapt quickly in a fast‑paced, ever‑changing digital sales environment.
• Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
• Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
• Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
• Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
• Educational Credentials: A Bachelor’s degree is an advantage.

Work Schedule

• This is a full‑time position.
• An 8‑hour shift is required.
• Availability to work on weekends is required.

Compensation

• The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.

If you are driven by the ambition to transform the digital car‑buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!