Automotive BDC Appointment Specialist

Napleton Nissan; Town of Brookfield (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Top compensation plans!

Family Owned and Operated - 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and-

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a BDC Representative at Napleton's Toyota of Brookfield. The role focuses on handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Join a large automotive group with extensive brand reach and growth opportunities, offering strong compensation plans and employee benefits as part of a family-owned, long-standing organization.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Skills

Call center experience

Persuasive communication

Computer skills

Automotive knowledge

Job description

The Ed Napleton Automotive Group is seeking a BDC Representative at Napleton's Toyota of Brookfield. The role focuses on handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Join a large automotive group with extensive brand reach and growth opportunities, offering strong compensation plans and employee benefits as part of a family-owned, long-standing organization.