Digital Banking Teller - Elevating Customer Experience

Citi; New York (NY); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off (vacation, sick leave, 


Job summary

The Citi Teller in New York seeks to streamline branch operations and enhance customer experience by promoting Citi digital channels and guiding clients to the best solution.

You will advise Digital Branch clients, resolve questions, handle Citi systems for staff, and uphold risk, compliance and service metrics. On-site role with a salary range of $41,600–$49,250 and a comprehensive benefits package.

Qualifications

• 1 year of relevant experience with knowledge of sales strategies and financial products.
• Experience and knowledge in banking, financial and credit services.
• Excellent management of digital and technological media, applications and systems such as iOS and Android.
• Handling tools (smart / smart phones) and Citi systems for internal staff.

Responsibilities

• Advises the Digital Branch clients, by using the digital tools within the branch.
• Solve clients’ questions/concerns and direct them to the best channel they have to achieve the solution.
• Provides an easy communication channel and interaction with clients
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales strategies knowledge

Banking, financial services knowledge

Digital tools proficiency (iOS/Android

Citi internal systems familiarity

Education

High School diploma or equivalent

Tools

Citi systems

Job description

The Citi Teller in New York seeks to streamline branch operations and enhance customer experience by promoting Citi digital channels and guiding clients to the best solution.

You will advise Digital Branch clients, resolve questions, handle Citi systems for staff, and uphold risk, compliance and service metrics. On-site role with a salary range of $41,600–$49,250 and a comprehensive benefits package.