Part-Time Teller: Elevate Customer Experience Digitally

Citi; New York (NY); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Teller for the Bronx, NY branch to improve branch flow and customer experience by promoting Citi digital channels. You will advise Digital Branch clients, resolve questions, and facilitate interaction across channels while upholding risk and compliance standards.

The role emphasizes delivering exceptional service, leveraging mobile tools, and meeting measurable client experience targets. This full-time position offers standard Citi benefits and a structured work environment.

Qualifications

• 1 year of relevant experience with knowledge of sales strategies and financial products.
• Experience and knowledge in banking, financial and credit services.
• Excellent management of digital and technological media, applications and systems such as iOS and Android.
• Handling tools (smart / smart phones) and Citi systems for internal staff.

Responsibilities

• Advises the Digital Branch clients, by using the digital tools within the branch.
• Solve clients’ questions/concerns and direct them to the best channel they have to achieve the solution.
• Provides an easy communication channel and interaction with clients
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales strategies

Financial products knowledge

Digital media proficiency

Mobile device proficiency (iOS/Android

Citi internal systems familiarity

Education

High School diploma or equivalent

Tools

Smartphones tools

Citi internal systems

Job description

Citi is seeking a Teller for the Bronx, NY branch to improve branch flow and customer experience by promoting Citi digital channels. You will advise Digital Branch clients, resolve questions, and facilitate interaction across channels while upholding risk and compliance standards.

The role emphasizes delivering exceptional service, leveraging mobile tools, and meeting measurable client experience targets. This full-time position offers standard Citi benefits and a structured work environment.