Entry-Level Teller & Client Solutions Specialist

Citigroup Inc.; New York (NY); On-site; USD 41,600 - 51,960; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401k

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. in New York seeks an entry-level Teller to support branch operations and deliver high-quality client service. You will handle day-to-day transactions, cash handling, and help customers explore Citi products.

This role emphasizes accuracy, compliance, teamwork, and a proactive attitude toward referrals and digital banking options to drive branch revenue. No prior professional experience is required beyond a high school diploma; on-the-job training will be provided.

Qualifications

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.
• Previous relevant experience preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales and customer service

Money handling

Problem solving

Communication

Teamwork

Experience preferred

Education

High School diploma or equivalent

Job description

Citigroup Inc. in New York seeks an entry-level Teller to support branch operations and deliver high-quality client service. You will handle day-to-day transactions, cash handling, and help customers explore Citi products.

This role emphasizes accuracy, compliance, teamwork, and a proactive attitude toward referrals and digital banking options to drive branch revenue. No prior professional experience is required beyond a high school diploma; on-the-job training will be provided.