Branch Banking & Digital Solutions Lead

M&T Bank; New York (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank is seeking a Branch Teller in New York, NY to deliver exceptional service to both Consumer and Business Banking customers. You will educate customers, explain banking features, and assist with loan considerations while promoting digital banking tools.

The role requires strong communication, the ability to handle diverse customer needs, and adherence to risk and regulatory controls. A high school diploma and related experience are preferred; basic computer/internet skills are essential.

Qualifications

• High school diploma or GED required.
• 1 year of proven retail sales, call center, customer service, or telesales experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to interact with a range of customers from consumer to small business.
• Effective handling of difficult customer conversations and time management.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers and promote digital capabilities.
• Explain loan application criteria at a high level.
• Complete servicing tasks and identify opportunities for banking solutions.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Resolve customer complaints and log interactions accurately.
• Complete transactions and related branch operations.
• Adhere to compliance and audit requirements.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank is seeking a Branch Teller in New York, NY to deliver exceptional service to both Consumer and Business Banking customers. You will educate customers, explain banking features, and assist with loan considerations while promoting digital banking tools.

The role requires strong communication, the ability to handle diverse customer needs, and adherence to risk and regulatory controls. A high school diploma and related experience are preferred; basic computer/internet skills are essential.