Teller: Digital Experience & Cash Services

M&T Bank; Sykesville (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Sykesville, MD, is seeking a customer service oriented teammate to support branch operations and daily transactions. You will assist customers with in-branch experiences, balance tills, and promote digital banking solutions while upholding security and AML/KYC compliance.

Join a team that values customer focus, accuracy, and proactive problem solving in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry and cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management: greet customers and address immediate needs.
• Balance and process customer transactions accurately and efficiently per Bank Policy.
• Own escalated account services issues until resolution and log complaints.
• Transition sales opportunities and introduce the appropriate banking partner.
• Perform branch operations: cash ordering, vault, ATM, and wire transfers as needed.
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities and ensure compliance with risk controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High School Diploma or GED

Job description

M&T Bank in Sykesville, MD, is seeking a customer service oriented teammate to support branch operations and daily transactions. You will assist customers with in-branch experiences, balance tills, and promote digital banking solutions while upholding security and AML/KYC compliance.

Join a team that values customer focus, accuracy, and proactive problem solving in a fast-paced retail banking environment.