Customer Experience Teller & Digital Banking Advocate

M&T Bank Corporation; Essex Junction (VT); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Essex Junction, Vermont is seeking a customer service-focused associate to deliver a differentiated branch experience. You will assist customers in person and digitally, balance cash and transactions, and escalate issues as needed.

The role emphasizes empathy, problem solving, and adherence to Bank Policy, with opportunities to guide customers toward appropriate banking solutions. A supportive team environment and competitive benefits are provided.

Qualifications

• High school diploma or equivalent (GED) is required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Strong verbal communication and interpersonal skills are essential.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization skills.
• Proficient with internet-based technology.

Responsibilities

• Provide exceptional service to branch customers and address routine problems promptly.
• Demonstrate empathy and a customer-centric approach in person and digitally.
• Balance and process customer transactions accurately following bank policy.
• Escalate and log complaints while working to resolve issues.
• Identify self-service opportunities and introduce appropriate banking partners.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Job description

M&T Bank Corporation in Essex Junction, Vermont is seeking a customer service-focused associate to deliver a differentiated branch experience. You will assist customers in person and digitally, balance cash and transactions, and escalate issues as needed.

The role emphasizes empathy, problem solving, and adherence to Bank Policy, with opportunities to guide customers toward appropriate banking solutions. A supportive team environment and competitive benefits are provided.