Banking Customer Support & Service Specialist

Nicolet National Bank; Iowa City (IA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

PTO and paid holidays

Descripción de la vacante

Nicolet National Bank in Iowa City is seeking a Customer Support Associate to handle banking inquiries by phone and online, contribute to client relationships, and assist with account services and sales.

This in-office role features a rotating schedule starting early and requiring occasional Saturday work, with opportunities to learn about online banking and payment products while delivering friendly, accurate service in a supportive team environment.

Formación

• 1-3 years of experience in bank customer service.
• Ability to work independently and be a team player.
• Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
• Position requires judgment, tact and on-the-spot decision making.
• Effective verbal and written communication skills and strong interpersonal skills.

Responsabilidades

• Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
• Assist internal customers with various network and software password resets and functionality.
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
• Maintain and orders department supplies and equipment.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Perform all other duties as assigned.

Conocimientos

Call Center

Customer Service

Banking Knowledge

Communication Skills

Team Player

Problem Solving

PC Proficiency

Educación

High School diploma or equivalent

Descripción del empleo

Nicolet National Bank in Iowa City is seeking a Customer Support Associate to handle banking inquiries by phone and online, contribute to client relationships, and assist with account services and sales.

This in-office role features a rotating schedule starting early and requiring occasional Saturday work, with opportunities to learn about online banking and payment products while delivering friendly, accurate service in a supportive team environment.