Digital Banking Support Specialist

Texas Dow Employees Credit Union; Post Oak (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking an Inbound Digital Service & Support Representative to deliver world class member service in a call center setting. You will handle inquiries across online banking, Bill Pay, Email and Chat, educate members on self-service tools and work toward quick, accurate resolutions.

The role emphasizes helping members with digital banking, requires strong customer service skills, and prefers prior banking or call center experience.

Qualifications

• Education High School Diploma or equivalent required.
• Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred.
• Experience Previous customer service experience required.
• Call Center or Banking experience is a plus.
• Six months as Member Care Representative 1 or previous Digital Services experience required.

Responsibilities

• Respond to inquiries from members, prospective members and third parties about account inquiries, product offerings, and general questions through multiple contact methods.
• Educate the member on digital self-service tools and troubleshoot issues with online banking, Bill Pay, Email and Chat applications.
• Identify sources of problems and provide effective resolutions, aiming for one-call resolution.
• Maintain performance metrics such as time utilization, quality of work, and productivity.

Skills

Customer service

Digital Banking

Troubleshooting

Communication

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Online banking tools

Web browsers

Job description

Texas Dow Employees Credit Union is seeking an Inbound Digital Service & Support Representative to deliver world class member service in a call center setting. You will handle inquiries across online banking, Bill Pay, Email and Chat, educate members on self-service tools and work toward quick, accurate resolutions.

The role emphasizes helping members with digital banking, requires strong customer service skills, and prefers prior banking or call center experience.