Digital Banking Support Specialist

Liberty Bank; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, and Life Insurance

Flexible Work/Life Balance with PTO

Financial wellness programs

Growth opportunities including training

Job summary

Liberty Bank in New Orleans is seeking an E-Contact Center Specialist to deliver exceptional customer support via phone and chat. This role involves identifying customer needs, resolving inquiries, and promoting banking products.

The ideal candidate should have a high school diploma, strong customer service skills, and a solid understanding of banking products. Join a mission-driven team focused on community impact and competitive benefits.

Qualifications

• 6 months to 1 year of customer service, call center, or retail banking experience preferred.
• Solid knowledge of banking products and financial services.
• Proficiency in Microsoft Office and ability to navigate multiple systems.

Responsibilities

• Deliver high-quality customer support in a contact center environment.
• Assist with online banking platforms and digital services.
• Promote relevant banking products and financial services.

Skills

Customer Service

Banking Products Knowledge

Microsoft Office

CRM Navigation

Education

High school diploma or GED

Job description

Liberty Bank in New Orleans is seeking an E-Contact Center Specialist to deliver exceptional customer support via phone and chat. This role involves identifying customer needs, resolving inquiries, and promoting banking products.

The ideal candidate should have a high school diploma, strong customer service skills, and a solid understanding of banking products. Join a mission-driven team focused on community impact and competitive benefits.