Remote Contact Center Specialist: Tech-Savvy Support

Abnb-Federal-Credit-Union-1; Chesapeake (VA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

PTO from day one

11 paid federal holidays

401(k) matching up to 4%

Disability & life/AD&D coverage

Tuition reimbursement

Competitive pay and annual raises

Community involvement opportunities

Growth and advancement

Job summary

ABNB Federal Credit Union is seeking a Contact Center Specialist to support members through online banking, chat, email, and calls. You will process requests, open accounts online, and identify opportunities via digital channels.

The role requires handling multiple channels, meeting service levels, and providing clear technical explanations in non-technical terms. Office-based, with opportunities to grow and contribute to member satisfaction.

Qualifications

• High school education or GED; college courses preferred.
• 1–3 years of related experience; familiarity with Windows and MS Office.
• Strong communication, discretion, and customer service mindset.

Responsibilities

• Manage inbound/outbound calls and messages via chat, email, and phone.
• Process service requests accurately in remote channels.
• Develop new business opportunities through outbound and digital messaging.
• Meet quality and productivity goals and assist other tasks as needed.

Skills

Multi-tasking

De-escalation

Conflict resolution

Communication skills

Customer service

Phone support

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Online banking software

Job description

ABNB Federal Credit Union is seeking a Contact Center Specialist to support members through online banking, chat, email, and calls. You will process requests, open accounts online, and identify opportunities via digital channels.

The role requires handling multiple channels, meeting service levels, and providing clear technical explanations in non-technical terms. Office-based, with opportunities to grow and contribute to member satisfaction.