Digital Banking Support Specialist

SYNERGY BANK; Houma (LA); On-site; USD 29,000 - 36,000; Full time

Job summary

SYNERGY BANK is seeking an Electronic Banking Representative in Houma, LA. The role focuses on assisting customers via phone and chat, reviewing fraud alerts, and supporting Cash Management clients while upholding the bank's high service standards.

The position requires a high school diploma and at least 6 months of customer service experience, with strong MS Word/Excel/Outlook skills and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Minimum 6 months in customer service experience.
• Telephone customer service experience preferred.

Responsibilities

• Handle customer calls, emails, and live chats for digital banking services.
• Review fraud alerts and financial reports daily.
• Support Cash Management customers and department colleagues.
• Follow company policies and participate in sales referrals.

Skills

Customer service experience

Multi-tasking

Attention to detail

Ability to communicate professionally

Problem analysis

Phone and chat support

Team cooperation

Calm under pressure

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SYNERGY BANK is seeking an Electronic Banking Representative in Houma, LA. The role focuses on assisting customers via phone and chat, reviewing fraud alerts, and supporting Cash Management clients while upholding the bank's high service standards.

The position requires a high school diploma and at least 6 months of customer service experience, with strong MS Word/Excel/Outlook skills and the ability to multitask in a fast-paced environment.