Digital Banking & Treasury Support Specialist

Gulf Coast Bank & Trust Company; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gulf Coast Bank & Trust Company in New Orleans, LA seeks a Digital Banking Support professional to handle online banking setup, ACH/wire processing, and treasury management support for Business Solutions clients.

The role requires 2 years in Retail or Business Banking, strong computer skills with MS Word/Excel, and excellent communication and customer service abilities. This on-site position offers stability within a respected community bank.

Qualifications

• 2 years experience in Retail or Business Banking, experience in Treasury Management preferred.
• Proficient on computer (Bank applications, Internet, MS Word & Excel).
• Excellent customer service skills.
• Excellent communication skills.
• Attention to detail.
• Punctual.
• Organized.
• Adhere to deadlines.

Responsibilities

• Performs all system functions relating to Digital Business Online Banking including setting up new customers, access management, Bill payment access, troubleshooting, and password resets.
• Back up to reviewing and releasing ACH files, support to wire transfer process, Positive Pay Files, Merchant Capture Services.
• Interact with Business Solutions Sales Staff to ensure timely setup of Business Solutions Services.
• Provide phone and email support to Business Solutions clients.
• Back up to review and release ACH Files periodically, ensuring adherence to limits.
• Maintain up-to-date Agreements, Authorizations, Credit Reviews and Correspondence for Digital Online Banking customers.
• Assist with maintenance of Sweep accounts and related documentation.
• Assist with distribution of annual disclosures, ACH Rules, and Holiday processing.
• Stay current with Treasury Management regulatory requirements.

Skills

Retail Banking

Business Banking

Customer Service

MS Excel

MS Word

Attention to detail

Communication skills

Tools

Bank applications

Internet

MS Word

MS Excel

Job description

Gulf Coast Bank & Trust Company in New Orleans, LA seeks a Digital Banking Support professional to handle online banking setup, ACH/wire processing, and treasury management support for Business Solutions clients.

The role requires 2 years in Retail or Business Banking, strong computer skills with MS Word/Excel, and excellent communication and customer service abilities. This on-site position offers stability within a respected community bank.