Digital Banking Support Specialist

1870 Holdings; Monmouth (IL); On-site; USD 23,419 - 30,307; Full time

Job summary

Midwest Bank seeks an administrator for Internet Banking who will review and approve online applications, maintain logs, and assist customers via chat, phone, and email. The role supports electronic banking solutions and requires attention to detail and professional communication.

Responsibilities include monitoring Billpay cases, handling external transfers, and assisting with audits. A high school diploma is required, with a college degree preferred and prior banking experience advantageous.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience with Internet Banking or Electronic Banking services desired.
• Two years of banking experience to support administrative duties and customer service.

Responsibilities

• Approve/decline Online Internet Banking applications.
• Log approved applicants on the IB log sheet.
• Respond to IB inquiries via chat, phone, and email.
• Monitor and resolve IB Billpay cases and P2P disputes.
• Perform periodic reporting and assist with audits.

Skills

Customer Focus

Interpersonal Communication

Quality Driven

Sound Judgement

Self-Starter

Education

High School Diploma

College Degree Preferred

Job description

Midwest Bank seeks an administrator for Internet Banking who will review and approve online applications, maintain logs, and assist customers via chat, phone, and email. The role supports electronic banking solutions and requires attention to detail and professional communication.

Responsibilities include monitoring Billpay cases, handling external transfers, and assisting with audits. A high school diploma is required, with a college degree preferred and prior banking experience advantageous.