Digital Banking Support Specialist

Heitmeyer Consulting; Harrisburg (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Job summary

Heitmeyer Consulting is seeking an Electronic Banking Representative to support a banking partner’s digital channels, including debit/ATM card services, online banking, and mobile banking. You will troubleshoot issues, process transactions, and assist customers while coordinating with internal teams.

The role emphasizes accuracy, attention to detail, and strong communication as you help prevent fraud and ensure smooth operations across electronic banking platforms.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of banking operations or electronic banking experience.
• Strong customer service and problem-solving abilities.
• Experience with banking systems and digital banking platforms.
• Excellent attention to detail and organizational skills.
• Effective verbal and written communication and multitasking skills.
• Proficiency with Microsoft Office and general computer applications.

Responsibilities

• Support online/mobile banking and Zelle services.
• Process electronic banking requests and transactions.
• Perform account maintenance and system updates.
• Issue and replace debit/ATM cards; maintain records.
• Assist ATM operations and vendor coordination.
• Keep electronic banking records accurate and up to date.
• Monitor fraud activity and assist risk management.
• Help customers with electronic banking products.
• Complete daily operational reviews and reporting.
• Provide backup for Call Center and other ops functions.
• Adhere to bank policies, procedures and regulatory requirements.

Skills

Customer service

Problem-solving

Verbal & written communication

Multitasking

Attention to detail

Banking systems experience

MS Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Heitmeyer Consulting is seeking an Electronic Banking Representative to support a banking partner’s digital channels, including debit/ATM card services, online banking, and mobile banking. You will troubleshoot issues, process transactions, and assist customers while coordinating with internal teams.

The role emphasizes accuracy, attention to detail, and strong communication as you help prevent fraud and ensure smooth operations across electronic banking platforms.