Online Banking Support Specialist

Dollar Bank

Pittsburgh (Allegheny County)

On-site

USD 22,000 - 36,000

Full time

14 days+

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Job summary

Dollar Bank is seeking a Services Support Representative to handle payments, transfers, stop payments, and account inquiries with courtesy and accuracy. The role includes assisting customers with Online Banking, mobile apps, and Text Message Banking through phone, chat, and email channels.

Candidates should have at least a high school diploma and 1 year of customer service experience, preferably with online channels.

Qualifications

Minimum one year of customer service experience, preferably supporting online channels.
Excellent verbal and written communication skills.
Ability to assess customer needs and respond accordingly.
Must learn and support Dollar Bank retail products, policies and procedures.
Strong computer, internet, smartphone and app usage skills.
Ability to work independently and in a team, adapt to change, and manage time.

Responsibilities

Process payments, transfers, stop payments, product/account inquiries, histories, concerns and requests accurately and efficiently.
Assist customers with Online Banking questions, sign-up, passwords, and completing transactions.
Help customers navigate mobile apps and Text Message Banking.
Support customers via phone, web chat, email, and Secure Message Center.
Identify sales opportunities and refer leads to Account Sales.
Adhere to regulations, policies, and procedures in daily tasks.
Communicate customer issues to management to improve service and conversion.