Digital Banking Support Specialist

Mutual Bancorp and its Subsidiaries; Massachusetts; On-site; USD 29,797 - 32,635; Full time

Job summary

Mutual Bancorp and its Subsidiaries seeks a Client Care Specialist I to provide superior client service by answering inquiries and assisting with issue resolution. This role focuses on driving digital adoption for clients across platforms and requires strong communication skills and prior client service experience. Responsibilities include handling client inquiries and documenting interactions in a CRM system. Relevant education and a commitment to client service are essential, with a salary range between $21.63 to $23.69 USD per hour.

Qualifications

• 6 months of client service experience required, banking experience preferred.
• Excellent oral and written communication skills needed.
• Cyber security awareness to protect the digital environment is necessary.

Responsibilities

• Responds to client inquiries regarding accounts and products.
• Documents client interactions accurately in CRM.
• Authenticates clients and identifies fraudulent activity.

Skills

Client service experience

Problem-solving skills

Excellent communication skills

Ability to learn Bank products

Technology savviness

Education

High School degree or GED

Associate’s Degree

Tools

Microsoft Office

CRM systems

Job description

Mutual Bancorp and its Subsidiaries seeks a Client Care Specialist I to provide superior client service by answering inquiries and assisting with issue resolution. This role focuses on driving digital adoption for clients across platforms and requires strong communication skills and prior client service experience. Responsibilities include handling client inquiries and documenting interactions in a CRM system. Relevant education and a commitment to client service are essential, with a salary range between $21.63 to $23.69 USD per hour.