Banking Client Experience Specialist

Parkstatebank; Hibbing (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A community-focused bank in Minnesota is seeking a Client Service Specialist dedicated to providing exceptional customer service. This role involves assisting clients with their banking needs, offering financial guidance, and maintaining strict compliance with banking regulations. The ideal candidate should possess strong communication skills and previous experience in customer service, particularly within the banking sector.

Qualifications

• 1-2 years working in a customer-facing capacity, specifically in banking, retail, or hospitality.
• Proficiency in using relevant technology platforms commonly used in retail environments.
• Knowledge of banking products, services, and regulatory compliance.

Responsibilities

• Provide exceptional and personalized service to every client.
• Engage with clients to understand their financial needs and goals.
• Assist clients with account openings and inquiries.

Skills

Strong communication skills

Client service focused

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Education or certifications related to customer service or retail management

Tools

Retail software systems

Point-of-sale (POS) terminals

Job description

A community-focused bank in Minnesota is seeking a Client Service Specialist dedicated to providing exceptional customer service. This role involves assisting clients with their banking needs, offering financial guidance, and maintaining strict compliance with banking regulations. The ideal candidate should possess strong communication skills and previous experience in customer service, particularly within the banking sector.