Digital Banking Support Specialist

Mid Penn Bank - Millersburg Branch; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plans

FSA

Dental & Vision

Life insurance

401(k) match

Paid time off

Disability insurance

Tuition reimbursement

Job summary

Mid Penn Bank is seeking an Electronic Banking Representative to support electronic banking services and assist customers with online and mobile platforms in Harrisburg area. The role requires providing accurate service, handling calls, and contributing to project testing and improvements.

The position emphasizes teamwork, compliance, and opportunities to grow within a comprehensive benefits package and a culture of service excellence.

Qualifications

• High school diploma or equivalent; specialized banking operations education and training.
• A minimum of two (2) years' experience in related positions normally required.

Responsibilities

• Assists customers with electronic banking programs and services.
• Assists customers with telephone banking issues, including password resets and system functionality explanations.
• Scans and imports documents to cold storage system.
• Supports various electronic banking programs including Internet Banking, Online bill pay, Mobile banking, Zelle, External Transfer Services, and Business Banking.
• Participates in electronic banking related committee meetings and testing during conversions or upgrades.
• Maintains awareness of new business opportunities and refers customers to appropriate staff.
• Performs account reconciliation and assists in improving electronic banking services.

Skills

Reading

Writing

Mathematics

Communication

Computer skills

Training

Education

High school diploma or equivalent

Banking operations training

Tools

Telephone banking system

Internet Banking

Job description

Mid Penn Bank is seeking an Electronic Banking Representative to support electronic banking services and assist customers with online and mobile platforms in Harrisburg area. The role requires providing accurate service, handling calls, and contributing to project testing and improvements.

The position emphasizes teamwork, compliance, and opportunities to grow within a comprehensive benefits package and a culture of service excellence.