Digital Banking Specialist I

McBarron Wood International; Monmouth (IL); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Midwest Bank is seeking an Electronic Banking Specialist I to support Internet Banking and Mobile Banking setup and maintenance for customers. You will present electronic banking solutions and educate customers about the product line.

The role requires strong organization, accuracy, and the ability to work with various banking systems while adhering to policies and procedures. A rotating two-shift schedule may apply.

Qualifications

• A high school diploma or equivalent; college degree preferred.
• Experience with Internet Banking or Electronic Banking services preferred.
• Two years of banking experience to develop administrative skills and independent work ability.
• Understanding of bank environment and IT regulation/compliance.

Responsibilities

• Approve/decline Online Internet Banking applications.
• Respond to IB Messages and inquiries via chat, email, or phone.
• Assist with Internet Banking and Mobile Banking setup and maintenance for customers.
• Log activity and prepare sponsor/transaction reports.
• Assist with audits/examinations and regulatory compliance tasks.

Skills

Customer Focus

Interpersonal Communication

Self-Starter

Quality Driven

Sound Judgement

Personal Integrity & Ethics

Managing Performance

Education

High school diploma or equivalent

College degree preferred

Tools

CheckFree PartnerCare

CSI

Job description

Midwest Bank is seeking an Electronic Banking Specialist I to support Internet Banking and Mobile Banking setup and maintenance for customers. You will present electronic banking solutions and educate customers about the product line.

The role requires strong organization, accuracy, and the ability to work with various banking systems while adhering to policies and procedures. A rotating two-shift schedule may apply.