Digital Banking Systems & UX Associate

Redstone Federal Credit Union; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Redstone Federal Credit Union in Huntsville, AL seeks a Digital Banking Specialist II to support digital banking platforms, mobile apps, e-statements, and voice response units, and to analyze processes for efficient technology solutions.

You will collaborate with seniors and vendors, help develop test plans, create demos, assist with UX design for member-facing projects, and provide essential user support including after-hours on-call coverage.

Qualifications

• Bachelor's degree in MIS/IT/CS or related field required.
• 1 year experience in user support, testing, and related functions.
• Experience in UX design preferred.

Responsibilities

• Supports digital banking applications and testing.
• Analyzes digital banking processes to develop efficient solutions.
• Assists in developing test plans and documentation.
• Provides user support across online/mobile channels.
• Coordinates with vendors and internal partners for updates.
• Participates in 24/7 on-call support.
• Develops UX design for member-facing projects.

Skills

Business analysis

Systems analysis

QA testing

Technical communication

Time management

Education

Bachelor's degree in MIS/IT/CS

Tools

SQL

Looker BI

Job description

Redstone Federal Credit Union in Huntsville, AL seeks a Digital Banking Specialist II to support digital banking platforms, mobile apps, e-statements, and voice response units, and to analyze processes for efficient technology solutions.

You will collaborate with seniors and vendors, help develop test plans, create demos, assist with UX design for member-facing projects, and provide essential user support including after-hours on-call coverage.