Digital Banking Specialist: Banno Expert & CX

Park State Bank; Duluth (MN); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

Park State Bank is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the consumer digital banking platform, including Banno. You will assist employees and customers, troubleshoot issues, and ensure a seamless online and mobile experience within the Jack Henry SilverLake environment.

The role emphasizes collaboration with Retail and Operations teams, updates testing, and ongoing improvement of procedures while maintaining security and

Qualifications

• 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.
• Effective communication and collaboration skills.

Responsabilités

• Serve as a subject matter resource for consumer digital banking products and services within the Banno platform.
• Provide support to employees and customers with digital banking needs, including login assistance and enrollment support.
• Resolve digital banking issues promptly while escalating system or service concerns as appropriate.
• Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education.

Connaissances

Digital banking platform knowledge

Jack Henry SilverLake experience

Communication skills

Analytical thinking

Attention to detail

Multitasking

Confidentiality

Formation

Accounting or business degree

High school diploma

Outils

Banno Digital Platform

Jack Henry SilverLake

Description du poste

Park State Bank is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the consumer digital banking platform, including Banno. You will assist employees and customers, troubleshoot issues, and ensure a seamless online and mobile experience within the Jack Henry SilverLake environment.

The role emphasizes collaboration with Retail and Operations teams, updates testing, and ongoing improvement of procedures while maintaining security and