Digital Banking Experience Lead

Park State Bank; Grand Rapids (MN); On-site; USD 33,000 - 37,000; Full time

Job summary

Park State Bank in Grand Rapids, Minnesota seeks a Digital Banking Specialist to manage the administration, maintenance, and daily operations of the bank’s consumer digital banking platform (Banno) and related systems. You will support employees and customers, troubleshoot issues, and help ensure a smooth online and mobile experience.

Working within the Jack Henry SilverLake environment, you will coordinate with Retail, Treasury Management, and Operations to drive digital banking adoption,

Qualifications

• 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.
• Preferred: 2-year or 4-year accounting, business or related degree.

Responsibilities

• Serve as a subject matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls.
• Provide support to employees and customers with digital banking needs, including login assistance, enrollment support, and navigation guidance.
• Resolve digital banking issues promptly while escalating system or service concerns as appropriate.
• Partner with Retail, Treasury Management, and Operations teams to support digital banking adoption, onboarding, and customer education.

Skills

Communication

Multitasking

Regulatory knowledge

Analytical thinking

Attention to detail

Fraud detection tools

Security protocols

Written and listening

Confidentiality

Organization

Education

2-year or 4-year degree in accounting or business

Tools

Banno Digital Platform

Jack Henry SilverLake

Job description

Park State Bank in Grand Rapids, Minnesota seeks a Digital Banking Specialist to manage the administration, maintenance, and daily operations of the bank’s consumer digital banking platform (Banno) and related systems. You will support employees and customers, troubleshoot issues, and help ensure a smooth online and mobile experience.

Working within the Jack Henry SilverLake environment, you will coordinate with Retail, Treasury Management, and Operations to drive digital banking adoption,