Digital Banking Relationship Advisor

Us Bank; Springfield (IL); On-site; USD 58,025,000 - 70,919,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant in Springfield, IL to engage customers across in-person, by appointment, and virtual channels. You will educate clients on deposit and loan products, open accounts, and process service requests with a digital-first mindset.

The role emphasizes building strong client relationships, proactively addressing needs, and collaborating with branch teams to deliver exceptional service while adhering to regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Build relationships with clients across multiple channels (in-person, by appointment, and virtual).
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service technologies to meet financial needs.
• Provide accurate transactions and contribute to an optimal client experience.
• Collaborate with branch teams to serve clients effectively.

Skills

Customer service

Relationship building

Communication skills

Digital banking knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant in Springfield, IL to engage customers across in-person, by appointment, and virtual channels. You will educate clients on deposit and loan products, open accounts, and process service requests with a digital-first mindset.

The role emphasizes building strong client relationships, proactively addressing needs, and collaborating with branch teams to deliver exceptional service while adhering to regulatory requirements.