Digital Banking Product Analyst I

PSECU; Harrisburg (Dauphin County); On-site; USD 65,000 - 85,000; Full time

Job summary

PSECU is seeking a Product Analyst I to support its Digital Banking experience, focusing on meeting member needs and business objectives. The role requires understanding of web and mobile applications, product delivery processes, and strong analytical and communication skills.

You will work with internal teams, vendors, and stakeholders to analyze data, document requirements, and improve features. The position emphasizes collaboration, documentation, and ongoing improvement of digital banking

Qualifications

• Experience with analytics, reporting, wireframing, or process mapping tools.
• Experience with digital products, web/mobile applications, or financial services.
• Minimum of 1 years’ experience in technology, business, finance, or other related fields.

Responsibilities

• Product Analysis & Insights: Analyze digital banking products, member feedback, and performance data to identify opportunities for improvement and support product decisions.
• Requirements & Documentation: Gather, document, and maintain business requirements, user stories, process flows, acceptance criteria, and supporting product documentation.
• Product Delivery Support: Collaborate with Product Owners, developers, stakeholders, and vendors to support the design, development, testing, and implementation of digital banking features and services.
• Member Experience Improvement: Evaluate member experiences, create visual mockups and workflows, and support initiatives that improve usability and member satisfaction.
• Operational & Production Support: Investigate product issues, support incident resolution, maintain knowledge resources, and contribute to continuous improvement efforts.
• Collaboration & Professional Development: Build effective working relationships across the organization, remain knowledgeable of digital banking trends, and continuously develop product and technology expertise.

Skills

Analytics

Wireframing

Process mapping

Reporting

Data analysis

Education

Bachelor's in Business Administration

Bachelor's in Computer Science

Bachelor's in Management Information Systems

Tools

Analytics tools

Reporting tools

Wireframing tools

Process mapping tools

Job description

PSECU is seeking a Product Analyst I to support its Digital Banking experience, focusing on meeting member needs and business objectives. The role requires understanding of web and mobile applications, product delivery processes, and strong analytical and communication skills.

You will work with internal teams, vendors, and stakeholders to analyze data, document requirements, and improve features. The position emphasizes collaboration, documentation, and ongoing improvement of digital banking