Digital Banking Product Analyst: Promotions & Customer Experience

Forbright Bank; Washington (District of Columbia); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vis­

4 weeks PTO

401k + company match

Metro SmartTrip benefits

Remote or hybrid (4 days per week in‑o

Incentives for solar panels, EVs, and

Subsidies and perks for subscriptions

Washington Post Top Workplaces winner

Job summary

Forbright Bank is seeking a Product Analyst to drive the development, implementation, optimization, and ongoing management of its digital banking products, promotions, and customer experiences. You will work with Product, Operations, Marketing, Compliance, Technology, and Customer Care to translate business needs and customer insights into executable solutions.

The role involves managing promotions end-to-end, researching exceptions, analyzing Voice of Customer feedback, and maintaining the

Qualifications

• Bachelor's degree required in business/finance/IT/related field.
• 2+ years in product management or related banking/business role.
• Experience with consumer banking products and digital platforms preferred.
• Experience gathering requirements and translating needs into product enhancements.
• Regulated financial services experience preferred.

Responsibilities

• Support day-to-day management and continuous improvement of digital banking products, services, and customer experiences.
• Coordinate promotion development, eligibility rules, customer journey, and success measures across stakeholders.
• Create and maintain product/operational documentation and ensure it stays current.
• Drive initiatives from definition through implementation, track dependencies and risks.
• Assess technical feasibility with existing systems and operational processes; identify constraints and solutions.
• Assist with promotion configuration, testing, launch readiness, monitoring, and issue resolution.
• Collaborate with Marketing to ensure compliant, clear communications and launches.
• Analyze Voice of Customer feedback and operational trends to identify pain points and enhancement opportunities.
• Support requirements gathering, user stories, acceptance criteria, and process flows.
• Support user acceptance testing, defect validation, and post-production monitoring.

Skills

Product management

Business analysis

Banking operations

Promotions

Stakeholder coordination

Documentation

Acceptance testing

Modelling business rules

Voice of Customer

Analytical thinking

Critical thinking

Education

Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics

Tools

Microsoft Office

Job description

Forbright Bank is seeking a Product Analyst to drive the development, implementation, optimization, and ongoing management of its digital banking products, promotions, and customer experiences. You will work with Product, Operations, Marketing, Compliance, Technology, and Customer Care to translate business needs and customer insights into executable solutions.

The role involves managing promotions end-to-end, researching exceptions, analyzing Voice of Customer feedback, and maintaining the