Digital Banking Platform & Support Specialist

Park-State-Bank

Duluth (MN)

On-site

USD 33,000 - 37,000

Full time

21 hours ago

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Job summary

Park State Bank in Duluth, MN, is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the consumer digital banking platform, including the Banno platform. This role ensures a seamless customer experience across online and mobile channels.

The Specialist works within a Jack Henry SilverLake environment, coordinating with internal teams to keep digital banking services accurate and efficient, and assists employees and customers with login,

Qualifications

2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems.
Familiarity with core banking systems, preferably Jack Henry SilverLake.

Responsibilities

Digital Banking Support & Customer Experience: provide login assistance, enrollment support, and guidance across online and mobile channels.
Digital Banking Operations & Administration: perform user maintenance, entitlements, reporting, and issue resolution within Banno and related systems.
Procedures, Training & Continuous Improvement: maintain procedures and assist in training staff on digital banking processes.
Compliance & Professional Development: maintain knowledge of bank policies and regulatory requirements including information security.